Frequently Asked Questions

Yes. Shipping is free on every order to all the countries we deliver to: all EU member states, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and New Zealand. Every shipment includes tracking.

Orders are processed within 2–4 business days. After dispatch, delivery usually takes 5–10 business days within Europe, 7–14 business days to the USA and Canada, and 10–21 business days to Australia and New Zealand. You receive a tracking number by email as soon as your order ships.

We ship to all 27 EU countries, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia and New Zealand.

Yes. When you buy 2 or more items, 10% is taken off automatically at checkout — no code needed.

Use the tracking number from your shipping confirmation email, or enter your order number on our Track Your Order page.

You can request a return within 30 days of receiving your item. Items must be unused, in the condition you received them and in their original packaging. Email studio@bohoartis.com with your order number before sending anything back. Customers in the EU also have a 14-day right of withdrawal without giving a reason. Full details are in our Refund Policy.

If you change your mind, the return shipping cost is paid by you. If an item arrives defective, damaged, not as described, or you received the wrong item, we cover the return shipping — please contact us first so we can arrange it.

Once your return arrives and is inspected, the refund is issued to your original payment method within 10 business days. Your bank may need a few extra days to show it.

For international orders, customs duties or import taxes may apply depending on your country. They are set by your national authorities, are not included in our prices or shipping, and are paid by the recipient.

Dust gently with a dry, soft brush every few weeks, keep pieces away from constant moisture, and avoid long periods of direct strong sunlight to prevent fading. Our care guide covers macrame, dreamcatchers, baskets and lace curtains in detail.

Email studio@bohoartis.com or use our contact form. We usually reply within 1–2 business days, in English, German, French, Spanish or Italian.

BohoArtis is operated by Odermaiss OÜ, a company registered in Estonia (registry code 17107558, VAT EE102883633), Tähe tänav 16-15, 48307 Jõgeva, Estonia.